FAQ
Many customers wonder what to expect for their massage at Best Day Massage & Reflexology. This FAQ answers common questions to put you at ease with our professional services.
Can I request a male or female therapist?
Yes. We have female and male therapists on most days. We understand that you may have a preference and we will match your gender request whenever possible. It's always best to book online or confirm with an appointment to ensure you have the best choice of therapists.
May I request a specific therapist?
Yes. Many of our repeat clients have one or more preferred therapists. Massage is a very personal service and we recognize that you may prefer more firmness and pressure specific to your taste. That said, all of our therapists are highly skilled. In the event your favorite therapist is unavailable, we guarantee that you'll have a good experience with any of our staff, or your money back (subject to our policies).
Do you charge more to request a specific therapist?
No. Some of our competitors discourage you from requesting a specific therapist and some even charge an additional fee. As our valued guest, we want you to have the best, most consistent experience possible. You are welcome to request your favorite therapist, though we do recommend advance scheduling whenever possible. We also encourage you to try other therapists from time to time.
Do I Disrobe during my massage?
For foot or chair-massage treatments in our shared space, you remain fully clothed. We recommend loose clothing for most comfort.
For full-body massages in our private rooms, most of our clients disrobe fully and lay face down to start, covering with a large sheet or towel that we provide. However, some of our clients prefer to disrobe to their underwear. Whether your are fully or partially unclothed, our therapists discretely drape your body at all times in accordance with professional practices. If at any time you feel uncomfortable or cold, please ask your therapist for more cover. We recommend that you shower before your massage, which also helps to relax your muscles in preparation for your treatment. We offer an on-site shower for your enjoyment.
How much should I tip?
Tipping is a personal decision, and indicates your satisfaction with the therapist's service. We try to keep our rates reasonable, and our therapists are grateful for your consideration of their service. As general guidance, many of our clients tip $10-$15 for a one-hour foot massage and $15-$20 or more for a one-hour full-body massage. Some clients may tip more at their discretion or for longer treatments. It's totally up to you what you feel is reasonable and what you can afford.
Can I leave a tip on my credit card?
Yes. While most of our clients tip the therapist in cash at the end of their session, we can include tips on your credit or debit card. We always ensure that our therapists receive your tip and they are always grateful for your consideration.
Do you offer family massage therapy?
Yes, we welcome families and well-mannered children. Many of our clients expose their children or teens to the therapeutic benefits of massage, including sports massage for young athletes. We do ask that parents and children be mindful of other patrons to preserve tranquility and restfulness of our environment.
Is Best Day Massage a legitimate massage service?
Yes. All of our therapists are trained and licensed to practice in the State of Tennessee. Each therapist upholds a high standard of conduct and expects the same from our clients. We strictly forbid any illicit service, which is grounds for termination of the session and employee's relationship with our business. Best Day Massage is committed to the highest standards of professionalism and cleanliness suitable for adults, couples, and the whole family.
Cancellations & Refunds
Our goal is to ensure you leave our spa relaxed and satisfied. If after the first 10 minutes of treatment you are not satisfied with your therapist, please request the on-duty manager or receptionist. We will do our best to provide a different massage therapist if available. Otherwise, we will refund your money in full. After 10 minutes, however, no refunds apply and you will be charged the full rate. If for any reason you are not satisfied with your service, we urge you to discuss your concerns with the on-duty manager. We also welcome your honest feedback using our online feedback form.